Required skills

analytical skills to

perform cost benefit analysis of database

analyse findings of investigation

communication skills to

liaise with technical and other staff to ensure requirements are known

support users of applications

initiative and enterprise skills to identify improvements to system administration tools and methods

literacy skills to

interpret technical specifications and related documentation and prepare reports and recommendations

produce training instructions

produce reports on system administration and investigations

numeracy skills to make statistical calculations on traffic predictions

planning and organisational skills to

prepare methodology for data base optimisation and administration

develop support systems to manage user accounts

prepare activity plan for special investigations

problem solving skills to

overcome system problems

undertake special investigations

technical skills to

conduct database and data storage checks

develop user profiling system

interrogate and monitor system platforms

conduct measurements

monitor system loadings

monitor system platforms

provide system backup and restoration

Required knowledge

back up systems

computer knowledge

meeting procedures

methodology of system administration

network management systems

optimisation and administration database

overview knowledge of telecommunications monitoring tools and telecommunications networks

system

investigation requests and actions

optimisation

training instructions development

user accounts security and profiling system

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

provide methodology for system maintenance

produce cost benefit analysis and training for database optimisation and administration

conduct system measurements

develop support processes for system users

manage user accounts and security procedures

investigate potential system administration problems and make recommendations

Context of and specific resources for assessment

Assessment must ensure

a network for maintenance and analysis of special investigations

equipment and systems manuals specifications and enterprise policy

Method of assessment

The following assessment method is appropriate for this unit

direct observation of the candidate undertaking system measurements and investigations

direct observation of the candidate providing application support and creating and deleting user accounts

review of reports and recommendations completed by the candidate for special investigations

oral or written questioning to assess knowledge required to prepare methodology for system maintenance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTNPLA Undertake network performance analysis

ICTNPL6046A Undertake network performance analysis

ICTTENA Undertake network traffic management

ICTTEN6043A Undertake network traffic management

ICTTENA Coordinate fault rectification and restoration of service following network outages

ICTTEN6044A Coordinate fault rectification and restoration of service following network outages

ICTTENA Implement planned network changes with minimal impact to the customer

ICTTEN6045A Implement planned network changes with minimal impact to the customer.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Methodology may include:

Optimisation refers to:

Administration includes:

Cost benefit analysis indicators include:

System platforms may include:

Data base checks refer to:

Problems may include:

Measurements of the system may refer to:

Specifications refer to:

Data storage may include:

User support network may include:

User profiling system may include:

Security may include:

Request for investigation may include: